Napa Valley Veterinary Hospital

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How to contact Napa Valley Veterinary Hospital?

  • email: –
  • Phone: +1 707-224-8604
  • Web: napavalleyvets.com

Hours of Napa Valley Veterinary Hospital

Sunday Closed
Monday 8:30AM to 5:30PM
Tuesday 8:30AM to 5:30PM
Wednesday 8:30AM to 5:30PM
Thursday 8:30AM to 5:30PM
Friday 8:30AM to 5:30PM
Saturday Closed

 

How to get to Napa Valley Veterinary Hospital?

Address
1325 W Imola Ave, Napa, CA 94559, United States

Reviews about Napa Valley Veterinary Hospital

4.5
Average Rating with 58 reviews

 

Gianna Furina (1 out of 5 stars (1 / 5))
Dr. Northrop had been our vet for 10 years. We will now be taking our pets elsewhere.

Until recently, we’ve found Jeff to be professional, attentive and a good medical provider. However, the last year our oldest dog battled cancer and we found our dealings with his practice difficult, at times unprofessional and that sense of caring we relied on for years was missing.

Having to follow up several times for test results, medication refills difficult to get on time. Neglected return calls for over a week. Curt office staff. Lack of essential notes in our dog’s records.

Lastly as we got closer to the tough decision of euthanizing our sweet girl we needed Dr. Northrop’s advice and guidance, Jeff never responded to my call, nor my emails. At a difficult and crucial time he was unresponsive. I understand, to a point, things can fall through the cracks, but even after sending a follow up email expressing my disappointment in his lack of care at the end of her life and that we made that tough decision on our own – I was never contacted.

If this last year is a reflection of Dr. Northrop’s new practice I would never recommend him.

TLC Goldens (1 out of 5 stars (1 / 5))
I read these reviews and could not wait to meet Dr. Jeff. He was very personable and knowledgeable. However ZERO follow through. I needed to know about a diet change and get a form signed. It took a WEEK with my calling everyday. I was promised time and time again I would hear back. It took me saying I would drive down and wait for the form to get the form finally mailed to me hours later. I have 3 beautiful goldens. How would I ever get the necessary care if these simple routine matters were not dealt with? At times the staff was snarky with me instead of bending over backwards to help me out. I am a small business owner. Communication with clients has made my business reputation.

Also fees were high. The stool sample test here was $95 per dog. My new vet charged $35.

In my business as a dog breeder and professional trainer, I have worked in tandem with many vets. NEVER have I felt so unappreciated as a client.

June Paul (3 out of 5 stars (3 / 5))
Our phone calls were not returned. But Dr D was the best. She took unbelievable care of our sick pet. She is the best. The techs we dealt with were very caring.

Michelle Gracheff (5 out of 5 stars (5 / 5))
Dr. Jeff and his staff are amazing! We have been on a bit of a merry – go – round since moving to Napa trying to find a Vet that was the best fit and Dr. Jeff checked all the boxes! He is incredibly thorough, knowledgeable and so friendly. I appreciate him taking his time to talk through all avenues to take with my dog’s torn ACL. He gives his educated advice but ensures you are apart of the process in thinking through what the best option might be. It’s truly one on one exemplary service for my dog and me and even given covid and restrictions he still made a point to come outside and speak with me ( at the appropriate social distance of course ) His staff are prompt, warm and efficient as well. So happy we found them!

Crystele Kammerer (5 out of 5 stars (5 / 5))
Dr Northrup is amazing and personable. This is the type of care that is well beyond the standard of what most pet owners expect and have experienced. I only wish my healthcare was this good! A thousand thank you’s to Dr Northrup and staff!!!

N (5 out of 5 stars (5 / 5))
Dr. Jeff and his team took amazing care of my cat Bella. They were extremely gentle and kind when she passed on and gave me time to say goodbye. I highly recommend them.

Marcia Macomber (5 out of 5 stars (5 / 5))
They fit me in to a tight schedule. COVID19 compliant safe protocols were followed (i.e. they picked up my dog from my car window in the adjacent parking lot and returned her to the same). My dog’s happy and so am I for receiving caring and good value. Dr. Jeff has a terrific staff. Two thumbs (and paws) up!

Seana Nightingale (5 out of 5 stars (5 / 5))
Dr Jeff and his entire staff are so professional, knowledgeable, and caring! I’ve had to contact Dr Jeff multiple times in the middle of the night and he always called me back within minutes to try to help. AND he was patient and not exasperated with me. I honestly could go on and on about how great the staff and Dr Jeff are. They truly care about you and your pets. I love this place and if you know ANYTHING about me, you know I’ve had some horrific outcomes taking my pets to any vet, so it takes a lot to say I trust my pets with Dr Jeff and his staff.

chelsea juda (5 out of 5 stars (5 / 5))
I was searching for a new vet for my dog after recently moving to the area. The staff and vet were incredibly friendly, knowledgeable, empathetic and overall went above and beyond to provide an exceptional experience. Highly recommend!

Marilyn Ferrante (5 out of 5 stars (5 / 5))
Dr. Jeff Northrup and his front and back staff are “Top Notch”! They are my 2 beloved kitties Primary caregivers. Quality care and always willing to give good recommendations on their overall care. Feel like family!

Shannon Marie (5 out of 5 stars (5 / 5))
The girls here are always so sweet and very helpful. I don’t personally have an animal they care for, but my client does and he always leaves happy, knowing his fur babies are taken good care of.

Lilla Kasper (5 out of 5 stars (5 / 5))
Thank you for coming so quickly after our desperate call!
Finding our sweet pony on the ground was very dramatic and we felt so helpless but your comforting words over the phone and just knowing you on your way got us all pumped up including CoCo, she tried so hard but sadly did not make it! We are so thankful for you being here helping her over the rainbow! We miss her so much❤️

Brandon Matthews (1 out of 5 stars (1 / 5))
Made an appointment Monday May 13th for Wednesday May 15 @9am. Wrote it on my calendar and told my girlfriend because she had to take him. I realized I had a medical appointment on Travis AFB at the VA.

Well, long story short they called me. Told me my appointment was missed today @4:30 and that I had to reschedule.

No accommodations on their part for their error.

Horrible Customer Service

Good Day

Amber Garcia (5 out of 5 stars (5 / 5))
Our visit was positive, educational and the staff was friendly, caring and genuinely interested in our concerns regarding our new puppy. We will definitely be making Napa Valley Veterinary Hospital our Vet!

Tyler Christle (1 out of 5 stars (1 / 5))
Told them what I needed and my animal they told me it wasn’t possible and then when I told him another vet said it needed to be done immediately she then changed her answer to the were all booked up and can’t help way to change your answer five times if you didn’t want to help just say that when you answer the phone

Jenna Burrows (5 out of 5 stars (5 / 5))
They have always been amazing, but I was especially impressed and grateful for their compassion and flexibility when we had to put one of our dogs down.

Jaime Longever (5 out of 5 stars (5 / 5))
They’re good to my wild baby, a vicious Chihuahua.

Kristine Pallas (5 out of 5 stars (5 / 5))
Can’t say enough good about Jeff and his staff. We love this place and wouldn’t take our cats anywhere else.

poochmom (5 out of 5 stars (5 / 5))
I like the way Dr. Jeff interacts with my kids and they like going to the vet!!!

Brian bailey (5 out of 5 stars (5 / 5))
Took great care of my cat a lil pricey but worth every cent.

rayna Jeremias (5 out of 5 stars (5 / 5))
Dr. Northrup and his staff are amazing! We love our vet!!!

Shannon Morrow (1 out of 5 stars (1 / 5))
They misdiagnosed my dog and he suffered for 6 months unnecessarily.

Antonio Onorato (5 out of 5 stars (5 / 5))
Great customer service, friendly staff, easy to make appointments.

solomon ruiz (5 out of 5 stars (5 / 5))
Love all of their staff. You couldn’t pay me to go any where else.

Solomon

Mark Lessler (5 out of 5 stars (5 / 5))
Very good care and compassionate people.

Dawn M Maxwell (5 out of 5 stars (5 / 5))
Amazing

kendall sherwood (1 out of 5 stars (1 / 5))
Does not comply with their own covid regulations

Eduardo Lopez (5 out of 5 stars (5 / 5))
Great people and very nice and helpful!

Linda DeKoven (5 out of 5 stars (5 / 5))
Professional, polite, caring team. Very clean facility.

Tom Roberts (5 out of 5 stars (5 / 5))
Great staff who really care.

Nugget Vargas (5 out of 5 stars (5 / 5))
Friendly and great service

JEFFERY THIRNBECK (5 out of 5 stars (5 / 5))
Great staff

Liza Saunders (5 out of 5 stars (5 / 5))
Excellent service

Kimberly Sutter (5 out of 5 stars (5 / 5))
The place to go

Alexander Martínez (5 out of 5 stars (5 / 5))
(Translated by Google) It is very professional

(Original)
Es muy profecional

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